Mountain Laurel Award Recipients
The Mountain Laurel Award is given to any hospital staff member outside the Nursing Staff who helped improve a patient or visitor's time at Reading Hospital. (Please note that nurses are eligible for The DAISY Award.)
Astrid Scheerer , DO from Hospitalists Services
“My father was a patient for an extended and complicated stay in the hospital in August and September. Dr. Scheerer attended to him for several days and was the one to eventually plan his discharge. She was very kind and compassionate and took the time to talk to me every day at his request. She even went out of her way to come back to see me if I was not there at the time of her visit. He has a chronic lung condition and was admitted recently with a fever, fatigue and shortness of breath. With the unfortunate circumstance of COVID-19 looming over the country, he was diagnosed with pneumonia but tested for COVID-19 and put into isolation for 6 days. During the days that Dr. Scheerer saw him she made a point of calling me to give me a report as to his condition and what was being done. She acknowledged that it must be difficult for the families being unable to visit so she would give a call with updates each day.
She was the only one to do that during his stay. I am very thankful to her for taking the time from her day to keep my family informed, especially during this time of intense stress on the entire medical community.”
She went above and beyond to make my dad feel comfortable. He would not stop talking about how much she helped him while he was in the hospital. She made him feel special and like he was never a bother to her. He was having some issues holding his urine and she made him feel he had nothing to be ashamed of. He really appreciated her care day after day. She was encouraging and compassionate right up to the day of discharge when she walked him to the car and wished him luck. My father is not one to always give complements. I could tell by the look on his face she made an impact on him and he really appreciated her for everything she did. I am writing on behalf of my father because he is not good with technology.
William Finneran Nominee for Mountain Laurel Award
I was having an issue with my pacemaker pacing correctly. I called the office and was informed William Finneran was in France on a 2 week vacation. The nurses had me send in a transmission and they left a message for William. On Monday I had received a call from one of the nurses and William had reached out from France to take care of me. This is what I wrote to him as a thank you to him for providing care from across the world. 15 years ago I placed my heart and trust into a MD I did not know. What I didn't know then was what an amazing physician and man William really was. He has seen me through some hard times and for that I will never be able to thank him enough. He went above and beyond by caring for me while on a trip to France. Just when I think he cannot be any better he finds another way to keep me in Awe. For him and Tower Health I am truly blessed. For that I nominate him for The Mountain Laurel Award!
Nicole Alberta PCA from Tower Select on N2W.
I enjoyed Nicole very much during my stay. She made my smile and helped me to keep my spirit positive. She worked well with others to help bathe me and keep me feeling comfortable. She displayed great bedside manner, knowledge, and professionalism. AND Nicole is a PCA and she has constant professional attitude and takes the patient's well being to heart. She is an asset to Reading Hospital. She has the patient health as her concern first and foremost. As a patient I would like to thank Nicole for the care she has given me while I stayed on her floor.
Ivy Hammond a PCA on T3
“I would like to nominate Ivy for the Mount Laurel Award, She has given me and my family hope on our darkest days and she always makes sure I was taken care of as a whole person, not just a patient or another person on her floor, she took the time to listen to what my family and I needed and advocated for me when I didn't know yet what I needed, she brightened up my days with her compassion and dedication along with her professional manor, She was more than a PCA, she was a cheerleader, a friend and ally when I needed her most, I hope everyone is blessed enough to have her someday so they know what true Kindness and compassion are.”
Maxine Ginsberg Malament, PT, DPT, GCS – Inpatient Therapy Department
Maxine came and gave my family and I hope when we didn’t know how to cope/deal with horrible news medical staff was giving us around every turn, she came every day to spend therapy time sitting with me or my family if that's what we needed, She NEVER let us give up or lose hope, Maxine fought for us when we had no fight left in us, She served as more than a therapist, she served as my voice, cheerleader and strength. Maxine made me stronger physically & mentally, She took the whole person into account, not just walking or moving, she taught me to see a full life after Injury and she never gave up on me, She made me a better person, I hope someday to impact someone the way Maxine impacted me & remember at the heart of everything we are everyone is HUMAN first. I have witnessed Maxine pay for equipment out of her own pocket because her patient needed it and insurance would not pay for it, she always smiled, listened to us and taught us what true compassion is.
Judy has been with Reading Hospital for 26 years. She is extremely compassionate and caring. She is a very hard worker and will do anything you will ask for. Her cheery persona is very comforting. Her kindness, encouragement and understanding is truly appreciated. She really loves us and we all love her too. AND I am delighted to inform you that during my time at the hospital I was taken care of by Judy Lyons, a personal aide. She was absolutely amazing and made me feel comfortable, she had exquisite bedside manner, great personality and had a substantial impact on me while I was in. Because of Judy, my stay was a lot less painful, a bit more manageable, and I definitely got in a lot of laughter. I felt as if I had a friend while my family wasn't around. I thank her for her kindness greatly and appreciate everything she has done for me whole heartedly. With this being said, I would like to nominate her for a Mountain Laurel Award. I understand that this award is given to staff and nurses who show amazing clinical skill and provide extra special care and I believe that Judy Lyons has exceeded those expectations.
Congratulations to Cassandra Kozlowski, Patient Care Assistant in Tower Select, May Mountain Laurel Award honoree. Kozlowski is pictured below right with her Nurse Manager, Magdalheen Brown, BSN, RN.
Congratulations to Daisy Licona, Patient Care Assistant in Spruce Pavilion, April Mountain Laurel Award honoree.
Congratulations to Dr. Eric Elgin, Cardiology, winner of the March Mountain Laurel Award.
Congratulations to Jessica Pannebecker from the Healthplex Café!
Congratulations to Carolann Chubb, Reading Hospital Rehabilitation at Wyomissing, winner of the January Mountain Laurel Award.
Congratulations to Brenda Becker, Environmental Services, winner of the December Mountain Laurel Award.
Congratulations to Shawna Mengle, Patient Service Representative, winner of the Mountain Laurel Award.
Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer (left) and Shawna Mengle, Patient Service Representative
October's Mountain Laurel Award recipient is Natalie Hoffman, a Patient Care Assistant on T5.
Valerie Ritter, Nurse Manager of T5 (left) and Natalie Hoffman, Patient Care Assistant on T5
Dr. Stephen Longenecker received The Mountain Laurel Award for Extraordinary Team Members for September.
Dr. Stephen Longenecker and Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer
Nicole Hughes, Patient Care Assistant on the N5W Patient Care Unit and a member of the Float Pool, is the Mountain Laurel winner for August.
Photo includes Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer (left) and Magdalheen (Maggie) Brown, BSN, RN, Nurse Manager, Float Pool & CMR (right). Nicole was not able to attend the ceremony.
Reading Hospital's first Mountain Laurel Award was presented to Dr. Michael Brown. From the nomination form:
Dr. Michael Brown, left, and Dr. Gregory Sorensen, Executive Vice President and Chief Medical Officer