Mountain Laurel Award Recipients
Congratulations to Jessica Pannebecker from the Healthplex Café!
From Jessica's nomination: "I would like to also nominate Jessica as well for providing outstanding service. My son has been in your hospital for quite a while and Jessica made an effort in making my coffee just right! She has a strong personality that put people as ease when visiting loved ones. I was so impressed she remembered my drink from the previous week! You have outstanding employees at the Healthplex Coffee Shop and being greeted with a cheerful smile makes a wonderful impression to everyone entering your hospital!"
Congratulations to Carolann Chubb, Reading Hospital Rehabilitation at Wyomissing, winner of the January Mountain Laurel Award.
From Carolann's patient's parent: “I enthusiastically nominate Carolann Chubb at the RHPN Physiatry office for a Mountain Laurel Award for the exemplary level of care that she provided to my daughter. My seventeen year old daughter, has been struggling with an increasing number of health issues over the past three years. During this time, she has seen providers of many specialties and at many different health care facilities. This process has been exhausting for the patient and has left her in a state of frustration and with a deep feeling of helplessness. However, following the patient’s visit to RHPN Physiatry office and with the outstanding service of Carolann, my daughter is now on the path to finding answers to her illness and she is feeling hopeful, rather than hopeless. You see, rather than simply doing what she 'had to,' Carolann went far above and beyond. Carolann helped us to navigate the complex health care system by contacting our insurance company to learn more about our available coverage, by completing extensive paperwork to get the necessary insurance authorization, and by scheduling a very important appointment with Children's Hospital of Philadelphia so that Patient may continue on her path to finding answers. In addition, Carolann consistently communicated with us during each and every step of the process. She checked in with us routinely and gave updates as soon as she had new information to share. She was always available to answer our questions, to support our needs, and to encourage us when we needed it most. Carolann treated us like family, and for that, we are very grateful. I cannot thank Carolann enough for going the extra mile to help my daughter during this most difficult time, and I cannot imagine a more deserving Mountain Laurel Award recipient than Carolann.”
Congratulations to Brenda Becker, Environmental Services, winner of the December Mountain Laurel Award.
From Brenda's nominator: "Brenda cleaned my room several times during my 4 day stay at Reading Hospital. But, she did more than clean. Every time that she came in my room she brought a smile and a bit of cheer. She made my day better every time that she was near. She's definitely a people person, which is exactly what you need in a hospital setting. Love it!"
Congratulations to Shawna Mengle, Patient Service Representative, winner of the Mountain Laurel Award.
From Shawna's patient: "She went above and beyond to gather info and took time to correct a very important error with our intake info. She saved me time and helped us. Then she even followed up by finding me and confirming everything. When in a crisis, someone who goes above is very appreciated. Thank you!"
Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer (left) and Shawna Mengle, Patient Service Representative
October's Mountain Laurel Award recipient is Natalie Hoffman, a Patient Care Assistant on T5.
Here is a quote from Natalie's nomination:
"these two women, nurse and pca, for their care and consideration. they kept peeking in my room, to ask if I needed anything and I can’t tell you how lovely they took care of me at the reading hospital. out of all the hospitals in the world that I have been in I have never had a nurse and pca that took care of me in such a manor, that the reading hospital should be lucky to have them on their staff I would not hesitate to come back to this hospital if I know that they were going to take care of me. they should be given s slap on the back a thank you very much by the hospital or a nice Christmas bonus. this hospital is very lucky to have these two. thank you very much."
Valerie Ritter, Nurse Manager of T5 (left) and Natalie Hoffman, Patient Care Assistant on T5
Dr. Stephen Longenecker received The Mountain Laurel Award for Extraordinary Team Members for September.
Here is a quote from Dr. Longenecker's nomination:
“I would like to recognize and commend Dr. Stephen Longenecker for his commitment to his patients of the Reading Hospital. I have seen Dr. Longenecker since January of 2018 for right knee pain. On July 31, 2018, Dr. Longenecker completed a total right knee replacement surgical procedure on me. He contacted my family the day prior to my surgery to see if I had any questions prior to the surgery. He visited me the morning of the surgery, to check on my well-being prior to the operation. He followed up with my family after the surgery and came to see me in my room the morning after the surgery. After returning home, I had a question, and contacted the answering service. Dr. Longenecker personally returned my call, and delayed his personal time off to see me in his office early the next morning. In 2017, Dr. Longenecker replaced my right hip, and his commitment and service to me was identical at that time. It is without a doubt that Dr. Stephen Longenecker cares very much for his patients, which reflect very positively on the Reading Hospital and the Tower Health System.”
Dr. Stephen Longenecker and Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer
Nicole Hughes, Patient Care Assistant on the N5W Patient Care Unit and a member of the Float Pool, is the Mountain Laurel winner for August.
Her nomination form reads: “PCA - N5W and float pool, I'm sharing my story about my nurse aide (PCA). She was very nice went beyond her duties. Came in all day long even without me ringing my call bell. I needed a phone charger. She tried her very best to find one. She is expecting her baby in 2 weeks. She still did her duties and beyond, made sure I had ice and drinks, helped me get dressed. All and all I believe she should be nominated. Wish nothing but the best for her bundle of joy! XOXO”
Photo includes Mary Agnew, DNP, RN, NEA-BC, Senior Vice President/Chief Nursing Officer (left) and Magdalheen (Maggie) Brown, BSN, RN, Nurse Manager, Float Pool & CMR (right). Nicole was not able to attend the ceremony.
Reading Hospital's first Mountain Laurel Award was presented to Dr. Michael Brown. From the nomination form:
"A suspicious finding on a routine mammogram lead to a consultation with Dr. Michael Brown about next steps in addressing the concern. Dr. Brown met with me within a few days and provided his best recommendations for next steps. He expedited my biopsy, communicated subsequent results and ordered further testing which ended in a diagnosis of breast cancer. Dr. Brown's compassion in delivering this news, along with his skillful and articulate way of explaining the expected approach to treatment was done with grace and intelligence. I felt comfortable and assured he would do everything possible to treat this diagnosis with the most beneficial care plan that works for me and my family. His communication style is thorough and warm - he makes himself available at anytime for questions and concerns. I feel that Dr. Brown is 110% invested in my health and well-being. I feel very fortunate to be cared for by Dr. Brown."
Dr. Michael Brown, left, and Dr. Gregory Sorensen, Executive Vice President and Chief Medical Officer