DAISY Award Recipients
The DAISY Award honors and celebrates the skillful and compassionate care nurses provide every day.
Congratulations to Brittany Dugan BSN, RN from N2W
My wife of 63 years died on December 18, 2019, While I was a patient in N2. Her funeral was held on December 27th and I was not able to be there. Brittany was my nurse and knowing that I would have to miss my wife's funeral mass, came up with a great idea that would allow me to be there using Facetime. After contacting my daughter with the suggestion, the funeral Director John Lutz called ( this nurse) to make sure the Facetime connection would work. IT DID! Thanks to (this nurse) who allowed me to use her iPhone, and stayed with me the whole time, I was able to see the Funeral mass for my Wife. It was almost like being there. I can’t thank (this nurse) enough for going above and beyond her nursing duties to allow me the opportunity to share in my wife's funeral. I am very thankful for the kindness she showed during my time of loss.
Greg Dugan, BSN, RN, CCRN from SICU
To begin, I want to state all your staff provided excellent and professional care to my husband during his stay in ICU, but one nurse in particular stood out from the group. His name is Greg Dugan. Not only did he provide excellent care bur Greg also provided emotional support to Scott. There was no task he would not do for Scott from shaving him when asked to all his hygiene needs. There were a few days when Scott became very confused due to medications and the ICU environment itself, which we were told to expect. Greg could bring Scott back to reality simply by discussing music, favorite bands, cars (which is a favorite hobby of Scotts) and local restaurants. He just took the extra time and caring to do this for him whenever he would drift away. We appreciated this beyond words. It made Scott's recovery so much easier and smoother. The psychological support was as important as the physical support. He was outstanding. Greg even stopped to encourage Scott once he was moved to his next recovery room!
Erin Schnaubelt BSN, RN, CMSRN
Erin made me feel like I was special, but I get the feeling that she treats all her patients that way. when I told her how much I really wanted to go home and how much I missed my dog Gracie, she asked me to send her a photo of Gracie. Then she printed a picture of Gracie so I could look at her any time I wanted while I was here. She really made my day and made my stay here a little easier. It was just a small gesture, but it was something I really appreciated.
Congratulations to Darlene Faust, RN, CAPA SurgiCenter at Spring Ridge, the recipient of Reading Hospital's DAISY Award for September 2019.
"When I entered the recovery unit I saw 3 nurses surrounding my daughter, who is 22 and has special needs. I thought maybe something had gone wrong with her eye muscle surgery. What was wrong was that under anesthesia, she was confused and strongly fighting the urge to touch her eye. It took a total of 5 nurses to hold her down and prevent that. They had restrained her with sheets. Upon seeing her I could see her confusion and frustration which was surprising since she has had many surgeries. 2 of the nurses left, with Darlene remaining as our "primary" care nurse in recovery. She explained what had happened and reassured us that Alle was at all times, safe but that they needed to help keep her that way by restraining her from touching the surgical site. We discovered that she too, was the gifted artist who so beautifully painted the intake rooms with such inspirational words. She was very selfless and seemed to think her artistic gifts were a hidden talent which most didn't know about her. She provided expert medical care and most of all, excellent communication with both my daughter and me. She went out of her way to create a pink "story" for my daughter with pink sunglasses and pink medical tape. She seemed genuinely pleased that Alle "came out" of her argumentative state right out of surgery....and so were we. Upon our discharge, she took her time to show us the rest of the rooms throughout the floor, starting with the Little Mermaid and jungle room which especially pleased our daughter. Darlene is a special nurse with a very beautiful gift as an artist. You are fortunate to have her as a spokesperson for your facility not just through her medical skill but her communication abilities through word, attitude and art. It is an authentic gift to bring joy to the world in such a beautiful combination of enriching gifts and talents."
Congratulations to Emilee Bartolo, BSN, RN, CWOCN, the recipient of Reading Hospital's DAISY Award for Sepember 2019.
"My fiancé was seen at The Reading Hospital Wound Center to treat his diabetic foot ulcers. I was able to file a motion and get a medical furlough granted so that he could be released in order for him to seek appropriate and competent medical care. We arrived at the wound center filled with concerns, questions and in need of medical help for him. Emilee S Bartolo, RN IV was our nurse and she was absolutely amazing. She took such good care of my fiancé. We came to her in a desperate time of need with so many concerns, issues and questions. She took the time to listen. She addressed every single one of our concerns, she made us both feel heard, she did not judge and as a result she gained our trust. Emilee delivered exceptional care and we couldn't be anymore grateful. She demonstrated patience, compassion, intelligence, devotion, and advocacy for him. She advocated his medical needs and restrictions medical division so that his transition back to the institution can be seamless. As a student nurse, I strive to be as good as she is and exhibit all of those traits. Like Nightingale's lamp, she shined light where there was darkness. He and I are so grateful from the bottom of our hearts for her shining a little bit of light during this difficult time for him . I've nominated Emilee for a DAISY Award because we want to say Thank You for the skillful and compassionate care she delivered to him. She has made a difference we will never forget."
Congratulations to Michele Miller, RNC-OB, L and D R2S, the recipient of Reading Hospital's DAISY Award for July 2019.
"I had HELLP syndrome, stroke and an emergency c-section. I have no memories of the birth of my child. My husband was not permitted into operation room due to the serious circumstances. This thoughtful nurse and mother went above and beyond and took pictures with my cell phone, capturing this special moment for me and my family when we could not. I was unable to see my baby for 3 more days while recovering from my stroke but these pictures kept me strong and brought me joy during the most emotionally and physically challenging time of my life. Thank you, Michele."
Congratulations to Sameer Masih, BSN RN Nurse N2W, the recipient of Reading Hospital's DAISY Award for June 2019.
Congratulations to Diana Arango, RN (left), the recipient of Reading Hospital's DAISY Award for May 2019. She is pictured with her nurse manager, Roseann Mucci.
Congratulations to Jessica Smith, BSN, RN, the recipient of April 2019's DAISY Award.go
Congratulations to Jessica Miller, RN, of the Beginnings Maternity Center, the recipient of March 2019's DAISY Award.
Congratulations to Riki Norton, RN, from T5, who won the DAISY Award for February 2019.
January's DAISY Award Winner is Laura Mauroschadt, RN clinical nurse on T4.
December's DAISY Award Winner is Pamela Sarita, RN.
November's DAISY Award winner is Jill Sweigart, RN, Infusion Center.
October's DAISY Award winner is Jo Garthe, BSN, RN on N2W.
Jo Garthe, BSN, RN on N2W (left) with Mary Agnew, Senior Vice President & Chief Nursing Officer
September's DAISY Award winner is Samuel Garver, RN, T3. Sam demonstrated caring practices through the no-pass zone, assisting a patient in need. He applied knowledge from his nurse residency evidenced-based practice project to utilize aromatherapy to ease nausea in a non-pharmacologic way. We are so honored to have Sam as a nurse at Reading Hospital.
August's DAISY Award winner is Collins Okyere, RN, N2 South.
Reading Hospital's first DAISY Award was presented to Travis Chapa, a Registered Nurse in the Emergency Department.
Travis Chapa, second from left, with: Tim Marks, ED Division Director; Mary Agnew, Senior Vice President & Chief Nursing Officer; and Martin Camacho, ED Nurse Manager
I had HELLP syndrome, stroke and an emergency c-section. I have no memories of the birth of my child. My husband was not permitted into operation room due to the serious circumstances. This thoughtful nurse and mother went above and beyond and took pictures with my cell phone, capturing this special moment for me and my family when we could not. I was unable to see my baby for 3 more days while recovering from my stroke but these pictures kept me strong and brought me joy during the most emotionally and physically challenging time of my life. Thank you, Michele.