Quality Award Recipients

January

Congratulations to Reading Hospital’s two Quality Award Winners for January: Joycelean Jost, MBA-HC, BSN, RN-BC, Nurse Manager and Deborah Devine, LPN from the Family Health Care Center.

From an inspired colleague:

“One Friday evening, a physically disabled patient had just finished his appointment at the Family Health Care Center. Unfortunately, he missed his Special Barta transportation because his appointment had taken longer than expected. Being wheelchair-bound, the patient had no way of getting home. Joyce was called about the situation and returned to the office to help this patient get home safe. However, due to the late hours on a Friday evening, she was unable to find an available wheelchair van.Joycelean Jost and Deborah Devine

With some brainstorming and assurance that the patient would receive assistance to safely exit the vehicle at home, Joyce and Deb decided to attempt transportation with an Uber XL. They hoped the vehicle could accommodate the patient’s oversized, non-folding wheelchair. The first attempt took a great deal of time for Joyce to organize while Deb kept the patient and his caregiver company. The Uber vehicle arrived after waiting 30 minutes in the cold outside of the DOB, then the driver declined to take the patient home due to the difficulty of transporting him.

Disappointed, yet not discouraged, Joyce and Deb brought the patient back inside and Joyce went back to the drawing board. Finally, after continued efforts, a driver was willing to take the patient home. Joyce and Deb helped get the patient into the car to send him safely home. Joyce’s sense of responsibility for the wellbeing of our patients, even when it requires out-of-the-box thinking, shows just how much she cares. Deb was right alongside her, assisting every step of the way. The two stayed almost three hours over normal office hours on a Friday night to help this patient.”

Thank you to both Joycelean and Deborah for your compassion and empathy, and congratulations to all of January’s awardees!

We are currently accepting nominations for the month of February. Nominations can be sent as follows:

• Email to QualityAwards@towerhealth.org
• On the Reading Hospital website
• U.S. mail to: Reading Hospital; Quality Awards – C2; PO Box 16052; Reading; PA;
19612-6052

Submissions for February are due by February 29, 2020. Learn more about this program. We look forward to celebrating all that our employees do to make the Reading Hospital experience second to none.

December

Jacquelyn M. Thomas, RN III, Emergency Department!

Congratulations to our Quality Award Winner for December: Jacquelyn M. Thomas, RN III, Emergency Department!

From a grateful patient:

“Nurse Jackie is someone VERY special to me. We have known each other for one and a half years now and has seen me at my worst. This is the FIRST time she has seen me clean and sober. I was grateful to hand her my 24-hour and 30-day clean and sober key tags (coming up on 60 days). Nurse Jackie was in the ER almost every time I was admitted for meth abuse. No one trying drugs thinks they will lose it all and end up an addict in the emergency room, rehab, etc. but this is the sad reality of where we end up. An embarrassing handful of times I have been in the ER. No matter what time I was admitted, God always had me under her watchful eye. If her shift was over or she was called away, she would have another nurse stay by my bedside till I was out cold. I would always wake up to find a snack she would leave for me with an encouraging note … I have saved every one. Thank you, Nurse Jackie, for showing love and compassion to a complete stranger and addict. You make a difference and I am forever grateful."

Congratulations to all of December's awardees!

    November

    Meghan E. Maclean, MD, Palliative Medicine

    Congratulations to our Quality Award Winner for November: Meghan E. Maclean, MD, Palliative Medicine!

    From an inspired colleague:

    “I am pleased to nominate Dr. Meghan Maclean for a quality award. She was kind, empathetic, and compassionate towards a family who was in emotional distress as their loved one was actively dying. The patient's only child, her son, lived out of state and had not seen his mother for six years. Dr. Maclean contacted the patient's son, explained what was going on, and provided emotional support. Both the patient's niece and son were very appreciative that Dr. Maclean reached out to speak with the family at length. When I called the patient's son to offer my condolences, he said he felt peaceful because Dr. Maclean had put the phone to his mother's ear so he could say his goodbyes. He was convinced that his mother waited for him to tell her he loved her and goodbye before passing. This was a special act of compassion."