Tower Health Medical Group Provider Reviews

Tower Health Medical Group’s mission is to provide health care of the highest quality and value to our communities. “Find a Doctor” profiles are updated frequently so you have information you need to choose, contact or familiarize yourself with our medical providers. As part of our continuing commitment to meeting patient and community expectations, we contract with a third party organization to survey patients about their experiences. No one collects and receives more feedback on Tower Health medical providers than Tower Health, so we are making it available to you!

Tell me about the survey.

Tower Health Medical Group measures all aspects of the patient experience. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company, Press Ganey (South Bend, Ind.). Press Ganey works with more than 10,000 health care organizations nationwide to help improve clinical and business outcomes. Every year, approximately 30,000 Tower Health Medical Group patients respond to these surveys.

Why is this rating the most trustworthy and accurate representation of patient satisfaction?

There are other online provider rating sites, but only Tower Health Medical Group can guarantee that these ratings come from patients who have seen our medical providers. No other online doctor rating site can come close to the number of responses we are privileged to receive from our patients.

Who receives the survey?

Patients are randomly selected to receive a paper or email survey within a few days of their appointment. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we deliver. 

How is a medical provider’s star rating determined?

The Patient Rating score is based on responses given during Patient Experience Surveys.

The following Provider Communication questions are utilized to calculate the overall rating you see:

  1. Did this provider listen carefully to you?
  2. Did this provider seem to know important information about your medical history?
  3. Did this provider explain things in a way that was easy to understand?
  4. Did the provider give you easy to understand information?
  5. Did the provider show respect for what you had to say?
  6. Did the provider spend enough time with you?

All responses are converted to a 1-5 scale and averaged over a rolling 12-month period to determine the medical provider’s star rating.

Do you post all comments?

All comments from our patient satisfaction surveys are eligible for posting. They may be displayed in their entirety with the following exceptions:

  • Protected Health Information (PHI) like patient names, addresses etc.
  • A risk to the privacy of patients
  • Slanderous
  • Libelous
  • Profane
  • Offensive
  • Irrelevant
  • Inappropriate

Comments that contain any of the above, but otherwise provide consumers with helpful information, may be redacted. In these cases, you will see a series of asterisks (***) through the portion of the comment that is inappropriate for posting. All comments are posted anonymously.

What does "Press Ganey Seal of Data Integrity" mean?

The seal displayed on each provider’s comment tab assures consumers of the scientific rigor of the data and analytics that form the basis of the physician ratings. Through this Seal of Integrity certification, patients can confidently assess our performance and trust in the quality of care Tower Health Medical Group physicians deliver.  We are honored to be among a handful of medical groups in the nation to receive this certification.

Who can I contact if I have other questions, comments or concerns?

Please submit all questions, comments or concerns directly to our Department of Operational Excellence at: patientratings@towerhealth.org
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